Privacy Policy
Last updated: 14 April 2026
This privacy policy explains how Villa Casa Feliz ("we", "us", "our") collects, uses, and protects personal information when you visit villacasafeliz.com or make a booking with us. We are committed to protecting your privacy in line with the UK GDPR, EU GDPR, and Portuguese data protection law.
1. Who we are
Villa Casa Feliz is a privately owned holiday rental property located at Gramacho Golf Resort, Estombar, Algarve, Portugal. Bookings and enquiries are managed by the property owner. For any privacy-related questions, contact us at info@villacasafeliz.com.
2. Information we collect
We may collect the following categories of personal data:
- Booking information: name, email address, phone number, postal address, number of guests, travel dates, and any special requirements you share with us.
- Payment information: payment is processed by our booking platform (Lodgify) and/or listing platforms (Airbnb, Booking.com, Vrbo). We do not store card details on our systems.
- Communications: messages you send us by email, via booking platforms, or through our website contact form.
- Website usage data: IP address, browser type, pages viewed, and referring site. This is collected via cookies (see our Cookie Policy).
3. How we use your information
- To process and manage your booking, including pre-arrival information and check-in instructions.
- To respond to enquiries and provide guest support during your stay.
- To comply with Portuguese legal requirements, including guest registration with SEF (the Portuguese immigration authority) where applicable.
- To send booking confirmations and essential service messages.
- To improve our website and understand how visitors use it.
- With your explicit consent, to send occasional updates or offers. You can unsubscribe at any time.
4. Legal basis for processing
We process your personal data under the following legal bases:
- Contract: to fulfil a booking you have made with us.
- Legal obligation: to comply with Portuguese guest registration and tax requirements.
- Legitimate interests: to operate and improve our website and communicate with past guests.
- Consent: for marketing communications and non-essential cookies.
5. Sharing your information
We share personal data only where necessary:
- Booking platforms (Lodgify, Airbnb, Booking.com, Vrbo) — to manage reservations and payments.
- SEF (Serviço de Estrangeiros e Fronteiras) — Portuguese law requires us to register the details of all guests staying at the property.
- Local service providers (e.g. cleaning, maintenance, transfer services) — only where necessary and only the minimum information required.
- Regulatory and tax authorities — where legally required.
We do not sell your personal data to third parties.
6. Data retention
We retain booking and financial records for a minimum of 10 years to comply with Portuguese tax law. Guest registration records required by SEF are retained for the period specified by that authority. Marketing contact data is retained until you unsubscribe.
7. Your rights
Under GDPR you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request erasure of your data, subject to our legal retention obligations.
- Object to or restrict certain processing.
- Request data portability.
- Withdraw consent for marketing at any time.
- Lodge a complaint with the Portuguese data protection authority (CNPD) or your local supervisory authority.
To exercise any of these rights, email info@villacasafeliz.com.
8. International transfers
Our booking platforms may transfer your data outside the EEA. Where this happens, appropriate safeguards (such as Standard Contractual Clauses) are in place.
9. Security
We take reasonable technical and organisational measures to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute security of data transmitted over the internet.
10. Changes to this policy
We may update this policy from time to time. The "last updated" date at the top of this page will reflect any changes.
11. Contact
Villa Casa Feliz
Gramacho Golf Resort, Estombar, Algarve, Portugal
Email: info@villacasafeliz.com